Legal · Terms
Shared space works better when the rules are clear.
These terms summarize the practical rules for using Story's website, member tools, and physical space. Membership agreements may add more specifics, but the overall expectations stay the same.
Fast wifiBottomless Quills coffeeCommunity24/7 accessPhone boothsWellness roomEventsElixir kombucha on tapFast wifiBottomless Quills coffeeCommunity24/7 accessPhone boothsWellness roomEventsElixir kombucha on tap
Acceptance
If you use Story, you agree to use it lawfully and respectfully.
That includes the website, member portal, apps, event tools, and physical location. Members, guests, and visitors are expected to follow posted policies, staff directions, and any membership or license agreement tied to their access.
Space rules
Guests, access, and shared rooms all come with shared responsibility.
- Register guests before arrival and take responsibility for their conduct.
- General access is during business hours, with some memberships offering 24/7 entry.
- Reserve meeting rooms and private spaces appropriately for your membership level.
- Clean up after yourself and leave work areas, kitchens, and common spaces ready for the next person.
- Follow after-hours security procedures and report issues or safety concerns promptly.
Operating policies
The practical terms that keep the place running smoothly.
AcceptanceUsing the website, member portal, apps, or physical space means you agree to Story's posted terms, policies, and any membership or license agreement that applies to your use.
Rules and code of conductRespect the staff, members, guests, and space. Illegal activity, unsafe behavior, harassment, weapons, and drug use are not compatible with Story.
Guest policyGuests should be registered before arrival, and members remain responsible for their guests' conduct while they are in the space.
Hours and accessGeneral hours are Monday through Friday during the day, while some memberships include 24/7 access with additional responsibility for security, safety, and cleanup.
Workspace usageUse common areas, dedicated desks, offices, and rooms according to your membership level, reserve shared rooms in advance, and leave spaces as you found them.
Technology and Wi-FiInternet access is provided for normal business use. Do not disrupt service, bypass security, or use the network for illegal or abusive activity.
Food and beverageFood and drinks are welcome, but kitchens and shared areas should be cleaned after use. Event catering should be coordinated ahead of time.
Photography and filmingPhotography and filming in public areas are limited to protect the experience of others. Private-room filming may be allowed, and professional shoots need approval.
Payments and cancellationMembers must keep a valid payment method on file. Late payments can trigger fees, and cancellations generally require notice before the next billing cycle.
Privacy linkageStory's privacy notice is part of the overall terms, including website and facility practices such as security cameras and digital account management.
Disputes and contact
Kentucky law applies, and disputes are handled close to home.
Story's terms are governed by the laws of the Commonwealth of Kentucky. If a dispute cannot be resolved informally, the official terms point to binding arbitration in Jefferson County, Kentucky. The privacy notice is incorporated into the broader terms, especially where account data, payment information, and facility security are involved.
Questions about terms, access, or membership policies can go to hello@storylouisville.com.
Questions about terms, access, or membership policies can go to hello@storylouisville.com.
Want the real-world version of the rules?
Visit first. Then decide.
The fastest way to understand Story is to see how the space actually operates: generous, well run, and designed for people who respect the room.